Service management: operations, strategy, information technology
Type
Book
Authors
ISBN 13
9781265075538
Category
General Circulation
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Publication Year
2023
Publisher
Pages
xix, 524 pages
Subject
Service management
Service industries--Management
Strategic planning
Information technology--Management
Service industries--Management
Strategic planning
Information technology--Management
Abstract
CONTENTS: I. The service economy. II. Service strategy. III. New service development. IV. The service encounter. V. Supporting facility and process flows. VI. Service quality. VII. Process improvement. VIII. Service facility location. IX. Service supply relationships. X. Globalization of services. XI. Managing capacity and demand. XII. Managing waiting lines. XIII. Capacity planning and queuing models. XIV. Forecasting demand for services. XV. Managing service inventory. XVI. Managing service projects.
Description
color illustrations ; 28 cm
Biblio Notes
" This international student edition is for use outside of the U.S."--Cover. Includes index.
Number of Copies
1